OUR NO-HASSLE RETURN POLICY
We have a no-hassle return policy and free and easy returns for all domestic orders! If you don't love your cuff or need to return it for any reason, you can return it for a full refund within 30 days of delivery.
To start your return or exchange and get an RMA number simply send us an email at firstname.lastname@example.org. Please be sure to include your order number and the email address associated with your order.
Returns shipped to us without an RMA number on the package will not be credited. Please obtain an RMA number before shipping us anything.
Please address all returns to: The Ultimate Cuff, c/o Returns Department, 807 Airport Access Rd., Unit D, Traverse City, MI 49686
International Returns: For international returns, the customer is responsible for return shipping.
Sale Items: Sale items are final sale and do not qualify for returns.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method within 7-10 days of receipt. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account. Returned items will be refunded excluding the original cost of shipping.
OUR PRODUCT GUARANTEE
We stand behind the quality of our product and if your cuff has any manufacturer's defect, we will replace it for up to 30 days after the original purchase. Basically, if it's our fault, we will repair or replace your cuff for free. However, this does not cover any abuse you might put your cuff through on your own. Our product guarantee does not cover chemical damage, normal wear and tear, scratches, or theft. Proof of purchase is required for all warranty claims, so please keep your order #.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com.