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Contact and Shipping/Returns/Exchanges

CONTACT US

We would love to hear from you if you have any questions or comments about The Ultimate Cuff.  Please email us at info@theultimatecuff.com.

 

SHIPPING INFORMATION

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM EST or Saturday and Sunday will ship the next business day.

All orders are shipped via United States Postal Service unless otherwise chosen by the customer at checkout.

INTERNATIONAL

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. L&N Specialties is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order.

SHIPPING CHARGES

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail with your shipment tracking information.

 

RETURNS AND EXCHANGES

We want you to love your Cuff but if there is a reason to return or exchange it we want to set your mind at ease.

Any unworn merchandise you would like to return for a full refund must be sent back to The Ultimate Cuff within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product.

All sales are final on permanently discounted or marked down merchandise. Sale or clearance items or international orders are NOT eligible for return or exchange.

Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact Customer Service via email at customerservice@theultimatecuff.com .

To start your return or exchange simply enter your address and order number below.