Help & Information

Q: I ordered the wrong cuff - what can I do?

A:  The best thing to do is to start the return process  and send the cuff back to us once you receive it and place a separate order for the cuff you want instead.

 

Q: I have a small wrist.  What size wrist will your cuffs fit?

A: At the smallest, the inner circumference of our cuffs is 5.5 inches.  If you purchase a cuff and it is too big it is easy to return it for a refund.

 

Q: I am not sure about matching my Series 3 or Series 4 gold Apple Watch with your cuff.  What do you recommend?

A: If you want an exact match, the rose gold cuff is going to match the best. We also have a no hassle return policy so if you order two colors you can always return whichever one you don't want.

 

Q: What is E-coating?

A: E-coating is a thin lacquer-like coating that we use to ensure the life of your Apple Watch Cuff. It is harmless to humans and has been shown to reduce the signs of wear and deter any scratches that may occur.

 

Q: How can I make sure I’m getting a genuine Ultimate Cuff?

A: While imitation is the highest form of flattery, we’ve seen that some of our designs have been “borrowed” by other companies who have been known to skimp on materials and craftsmanship. When buying an Ultimate Cuff on a third-party site, always looks for the signature toggle closure with our monogram “TUC” engraved on the underside and compare images on those sites to the ones you see on this site.

 

Q: Are your cuffs nickel free?

A: Our cuffs are 100% nickel free, perfect for sensitive skin!  Our products are made out of brass which is then plated with either 14k Gold, 14k Rose Gold, or Silver Rhodium.  So no, your wrist won't turn green. 


Q: Will my cuff tarnish?

A: No, our jewelry cuffs are made with 14k Gold, 14k Rose Gold, or Silver Rhodium and as a final step, each cuff is e-coated to ensure the plating will not wear off.   Also, we have great customer service, if you have any problems with your cuff at all, just let us know and we will make it right!


Q: Is the Apple Watch included?

A: No, the Apple Watch is not included.  We do not sell the Apple Watch, only the bracelet band that goes with it. You can purchase an Apple Watch at www.apple.com.


Q: Will the cuff keep my Apple Watch close to my wrist?

A: Yes it will.  Our cuffs are made with adjustable closures that hold your watch snug against your wrist, just like a regular silicon band.  This design ensures that the cuff will stay in contact with your skin so that the Taptic and heart rate monitor features of your Apple Watch will work properly.


Q: Which size should I order?

A: The 38mm, 40mm, 42mm or 44mm size depends on which Apple Watch you have. You can turn your watch over to see the size number on the back.  Whichever size you have, you order the matching band.

 

Q: Which Apple Watch series do your cuffs fit?

A: Our cuffs are compatible with Apple Watch series 1, 2, 3 and 4.


CUFF CARE

Preserve your cuff's plating properties by avoiding contact with cleaning agents, beauty products, water, and chemicals.  Store the jewelry in a cloth bag to protect it from the elements.  We recommend gentle handling when putting your watch into your cuff. 

 

Can't find the answer to your question? Please contact us at hello@theultimatecuff.com.